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keys

Key Policies

Residents are issued a key to their space when they check in at their community desk. Keys are an essential component of safety & security in our residence halls and apartments, and our policies exist to encourage residents to utilize appropriate key responsibility and safety.

  • Residents should carry their key with them at all times.
  • Residents should not allow others to access their space by giving their key to another student.
  • All residents are urged to lock their windows and doors when sleeping or during periods of absence.
  • If a key is lost, it should be reported immediately at the community desk so that the locks can be changed.
  • If a resident doesn’t return a temp key within the required time, we make the assumption that the original key is lost and act to ensure the security of the room by changing the locks.

Temporary keys are available at the community desk, in the case that your key is lost, stolen or broken.

Quick tips:

  • Temporary keys are automatically assigned a deadline of noon on the business day following check-out. For example: temporary keys checked out on Wednesday are due at noon on Thursday, temporary keys checked out Friday – Sunday are due at noon on Monday.
  • Lock changes will result in a $75 fee, added directly to the student’s University Bill. Students will be contacted before this bill is placed on their student bill, via their university email address.

If a key is lost, stolen or broken at any time, please follow the below guidelines:

My key is lost, but I think I know where to find it.
  1. 1. Go to the community desk to check out a temporary key.
    • This temporary key is due no later than the following business day at noon.
  2. 2. If you find your key, return your temporary key to the community desk as soon as possible, but no later than the stated deadline.
    • If your temporary key is not returned by the stated deadline, we will assume that a key is permanently lost and your locks will be changed. You will then be charged $75 for the lock change.
  3. 3. If you cannot find your key, go to the community desk. Return your temporary key, then follow the steps below for “My key is permanently lost. There is no way I will find it.”
My key is permanently lost. There is no way I will find it.
  1. 1. Go to the community desk to check out a temporary key.
    • This temporary key is due no later than the following business day at noon.
  2. 2. Your locks will be changed, and you will be notified when your new key is ready to pick up.
    • You must notify your roommate(s) that they should also pick up their new key within 48 hours of your notification.
    • You will be charged $75 for the lock change.
  3. 3. Return your temporary key at the community desk.
My key was stolen.
  1. 1. Go to the community desk and report your key as stolen.
    • Be sure to describe the situation to the desk attendant.
  2. 2. Check out a temporary key at the community desk.
    • This temporary key is due no later than the following business day at noon.
  3. 3. Your locks will be changed, and you will be notified when your new key is ready to pick up.
    • You must notify your roommate(s) that they should also pick up their new key within 48 hours of your notification.
    • If you are determined to have been irresponsible or unsafe with your key, you may still be charged $75 for the lock change.
  4. 4. Return your temporary key at the community desk.
  5. 5. Pick up your new key within 48 hours of notification.
My key is broken, and I have both pieces.
  1. 1. Turn in both pieces to the community desk. You must turn in the top part of your key, which reads “State of S.C.; Do Not Duplicate.”
  2. 2. Check out a temporary key at the community desk.
    • EXTENDED DEADLINE: this temporary key is due one calendar week from the date of check-out, at noon. This deadline is extended in order to give the lock shop time to replace your broken key.
  3. 3. The lock shop will cut you a new key at no cost, and you will be emailed when it is time to pick up your new key.
  4. 4. Return your temporary key at the community desk.
  5. 5. Pick up your new key within 48 hours of notification.
My key is broken, and part of it is stuck in my lock.
  1. 1. Report the situation at the community desk, or to the person on-call if the desk is closed. You must turn in the top part of your key, which reads “State of S.C.; Do Not Duplicate.”
    • The staff member will assist you in calling the lock shop to remove the broken piece.
  2. 2. Check out a temporary key at the community desk, once the broken piece has been removed from your lock.
    • EXTENDED DEADLINE: this temporary key is due one calendar week from the date of check-out, at noon. This deadline is extended in order to give the lock shop time to replace your broken key.
  3. 3. The lock shop will cut you a new key at no cost, and you will be emailed when it is time to pick up your new key.
  4. 4. Return your temporary key at the community desk.
  5. 5. Pick up your new key within 48 hours of notification.

Housing Contract & Keys

The following information is straight from your Housing Contract, in Community Living, Section 6. Keys:

(a) Keys are issued at check-in by the area desk where the resident is assigned. Keys must be returned when occupancy is terminated. If a key is lost or not returned when occupancy is terminated, or if a temporary key is not returned within the required time, the door lock(s) will be re-cored and new keys will be made at the responsible resident’s expense.

(b) All keys are property of the University and bear the statement, “State of S.C.; Do Not Duplicate.” Residents shall not violate this provision or possess University Housing keys other than the one assigned to them by the area desk.

(c) Room and apartment keys, as well as a student’s TigerOne card with associated electronic card access, may only be possessed by the student assigned to the space. Giving or lending a key may result in referral to the Office of Community and Ethical Standards (OCES). In some circumstances, rights to issued keys maybe forfeited under the terms of this contract.

(d) A contracted resident who represents voluntary abandonment of assigned space maybe required to relinquish rights to key issuance.