COVID-19 FAQs | Clemson Home

UNIVERSITY HOUSING & DINING

COVID-19 FAQs

Housing & Dining Common Questions

The following are commonly asked questions regarding the closure of the University due to COVID-19. Check the Clemson COVID-19 webpage for official updates.

Moving Out

When will I be able to return?

At this time, students without prior permission will not be authorized to reside in campus residence halls and apartments for the remainder of the semester. The highly communal nature of our undergraduate residential and dining spaces makes them fundamentally incompatible with the concept of the enhanced social distancing that is called for at this time.

My belongings are still in my room or apartment – when will I be able to come and move them out?

Clemson Home, in partnership with University Emergency Management, has aligned our move-out planning with current Federal and State of South Carolina guidelines for social distancing and avoiding non-essential travel. Based on current guidance, we do not anticipate beginning a move-out process any earlier than Friday, May 1st. A final move-out date has yet to be announced.

Can I come get a few more things – but not move out?

Students with a need for items that were in their rooms or on-campus apartments had an opportunity to indicate that they needed urgent academic and/or medical items. Further permission to come to campus to pick up items will not be granted at this time.

What will the move-out process look like?

Students and families have our commitment that move-out dates will be announced with as much notice as possible. We will mirror your move-in experience by having a sign-up process by which a percentage of students will be moving out of any one area at a given time. Using this model we will phase move-out over a multi-week period providing a flexibility of options for families to select what will work best for them.

What if I just show up to campus?

Your access is not active at this time and you will not be able to go to your room or apartment. The University is operating under essential services only and having additional individuals come into buildings elevates everyone’s risk. Please do not come to your residence hall or on-campus apartment and attempt to enter.

Can I check out remotely if I don’t need to return to campus?

Yes, if you still have your key, but have already taken all of your belongings, you can mail (through USPS) a note with your name, room assignment, and key to us at:
100 Mell Hall
Box 344075
Clemson, South Carolina 29634

Current Residents

What do I need to know if I’m remaining on campus?

If you are staying with us for the remainder of the semester, read the below guides for important information about resources and life on campus during this time.
Residence Hall Guide | Apartment Guide

Is dining available?

The Fresh Food Company at McAlister Hall is currently serving to-go meals at specific times updated regularly at https://clemson.campusdish.com/

Can I use the lounges as study space?

Many common spaces and study spaces in our residential communities have been locked. Some are not able to be closed. However, we discourage the use of these spaces for studying or connecting with others – instead use on-line and virtual connections for resources and to maintain community engagement.

What Clemson city resources remain open locally?

The Clemson City Chamber of Commerce has started this page to share the most current information as reported to them: https://www.clemsonareachamber.org/

What will happen with my mail?

Though you are not allowed to come and pick packages up in person, you do have a couple of options. If you would like to have your package forwarded to you, you will be able to provide payment information and have it sent to you. The second option is to do nothing at all. At this time, unless requested, they will not return any items to sender except for perishables that will be returned to the sender in 48 hours. All items will be held at the Student PO until campus is re-opened and Clemson University deems it safe for students to pick up those packages.

See Student Mail Services for more info and contacts.

Refunds

Who will receive a housing refund?

All residents with a Spring 2020 housing contract who were not physically living on campus after March 23rd.

What if I was approved to stay on campus due to Extenuating Circumstances, but have since moved out – or would like to do so now?

Students who were on our Extenuating Circumstances roster and stayed on campus after March 23rd will be eligible for a portion of the refund until Sunday April 5th. For students departing on or after Monday April 6th, no refund will be available.

Who will receive a meal plan refund?

All meal plan holders with a Spring 2020 meal plan who were not physically living on campus after March 23rd.

What if I was approved to stay on campus due to Extenuating Circumstances, but have since moved out – can I have part of my meal plan refunded?

Students who were on our Extenuating Circumstances roster and stayed on campus after March 23rd will be eligible for a portion of the refund until Sunday April 5th. For students departing on or after Monday April 6th, no refund will be available.

How will Bridge to Clemson Students receive refunds?

Bridge to Clemson students pay their Housing and Dining fees to Tri-County Technical College (TCTC). All charges and credits appear on their TCTC Student Bill & Schedule. Clemson University will provide any adjustments for Housing and Dining fees to TCTC to apply to your Student Bill & Schedule. Students should await official notification via their official College and University email from the Bridge to Clemson program regarding refunds.

How was the housing refund calculated?

Your housing refund will be approximately 35% of your semester rent. That amount is calculated based on the number of days from March 23rd through the end of the spring housing contract on May 3rd. A credit will be posted to your student account.

How was the meal plan refund calculated?

For Unlimited Plans – Your meal plan refund will be approximately 35% of your meal plan cost adjusted for Paw Points. The 35% represents the Spring term period March 23rd through May 3rd.
For Block Plans – Your meal plan refund will be based on the per meal price for unused meal swipes up to 124 meals, which represents the remaining meals available in the semester as of 3/23.

What about my Paw Points balance?

Unredeemed Paw Points associated with meal plans as of 3/26 will be reimbursed as part of any meal plan refund.

What do I need to do to get my refund?

No action is required on your behalf at this time.

Will there be a parking decal refund?

Any student who purchased a parking permit will receive a pro-rated refund, with the exception of students who were physically living on campus after March 23rd.

 

Summer Housing

How does the University announcement about Summer Session being online change student housing for the summer?

There are two factors at play in the decision not to offer summer housing contracts. Summer session housing is generally only available to students who are engaging in in-person activities on Clemson’s campus. The move to online instruction eliminates that need. In addition, due to the mid-semester move to amended operations, our residential communities are still occupied with Spring students belongings. Current projections have us beginning that process on May 1st at the earliest.

What if I was planning on living on campus for part or all of the summer?

We would encourage you to make a plan that assumes on-campus housing will not be available until the Fall semester. Availability of partial summer residential contracts will be determined as local and national conditions evolve and after we have completed the Spring move-out process.

If I had previously submitted a Housing Contract for Summer, what action do I need to take?

Nothing is required from you at this point; your contract has been cancelled as an administrative action.

Has anything changed in regards to the move-out schedule?

At this time, state and federal guidance has us beginning move-out operations no earlier than May 1st. Students and families will be updated again no later than April 15th.

What if the latter part of the summer is ‘back to normal’ – will there be a chance to move on campus then?

We would encourage you to make a plan that assumes on-campus housing will not be available until the Fall semester. Availability of partial summer residential contracts will be determined as local and national conditions evolve and after we have completed the Spring move-out process.