Conference Aide | Clemson Home

UNIVERSITY HOUSING & DINING

Conference Aide

The Conference Aide provides services for conferences, camps, and Summer residents that are housed in Clemson University residence halls and apartments from May-August.  This person serves as the primary contact to the program sponsors.  Conference Aides assists groups with check-ins, check-outs, building issues, and any customer services that may arise from arrival through departure.

Responsibilities

  • Be available by cell phone 24/7 (phone provided by department).
  • Be available to work 6-hour shifts (6am-12pm; 12pm-6pm; 6pm-12am; 12am-6am) in office and move around campus to handle all functions of the 24-hour hospitality desk.
  • Conduct check-ins and check-outs for assigned groups.
  • Prepare key/meal card packets for assigned groups.
  • Provide excellent customer service in-person and by phone.
  • Attend weekly staff meetings and all training sessions.
  • Communicate regularly with Associate Director, Program Coordinator, Community Directors, and other staff.  Meet with Community Directors and Desk Supervisors weekly to provide details regarding assigned groups.
  • Provide all information to assigned groups and staff in a timely manner.
  • Become proficient in Tribuo and Picture Perfect.
  • Ensure residence halls are ready for assigned group’s arrival.  Assist with rounds in buildings during late shifts.
  • Become proficient in keyboxes and keybox audit system.
  • Collaborate with assigned groups and other departments, as needed, to provide successful guest experience.
  • Multi-task and prioritize functions to meet deadlines.
  • Work independently and be primary point of contact for assigned groups.
  • Work in a team environment.
  • Assist with 2013 Fall Early Arrival building preparation and check-in.
  • Assist with other duties, as needed.
  • Work from May 6-August 16, 2013, including Graduation Weekend Housing.

Requirements

  • Not enrolled in Summer classes, not employed by another department or organization, and not involved in other activities that would limit availability.
  • Ability to work mornings, afternoons, evenings, nights, and weekends and work up to 40 hours per week and overtime, as needed.  Must be willing to have limited time-off while assigned groups are living in the buildings.
  • Enrolled as a Clemson University student in spring 2013 semester.
  • Maintain a cumulative GPA of 2.25 at time of submission of application.
  • Lived in University Housing for a minimum of one semester and required to live on campus from May 11-August 11, 2013.
  • Ability to maintain a friendly and welcoming demeanor at all times.
  • Ability to learn and use Tribuo, Picture Perfect, and keyboxes.
  • Excellent communication skills and strong organizational skills.
  • Valid driver’s license.

Pay and Benefits

  • $9.00 per hour
  • Meal Plan (3 meals per day); Fike access; On-Campus Housing