UNIVERSITY HOUSING & DINING

FAQs

Frequently Asked Questions

ASSIGNMENTS

When will I receive my housing assignment?

New students are notified by email around mid-June. A link will be included in the assignment notification which can be used to view your roommate(s) name(s) and contact information.

Where can I view my housing assignment?

You may view your current assignment at: https://starrez.clemson.edu/StarRezPortal

Can you give me my roommate’s home telephone number?

Yes, if your roommate gave permission to do so on his/her housing application.

Can I request another incoming freshmen as a roommate?

Yes. You will have the option on your housing application to request a roommate of your choice. Keep in mind that your priority will be the average of the two Clemson University application dates.

If I’m unhappy when I get my assigned room or roommate, can I get it changed before school opens? How?

It is our goal to make everyone happy with their room and roommate assignment. Even after assignments are made, we will continue to work to accommodate your preferences. If you want us to change something about your assignment, email the housing office immediately explaining your preferences. Be sure to include your XID#.  While we can’t guarantee the change you want, we promise we will try our best to honor your request.

Do I have to live on campus?

Yes. University policy stipulates that all unmarried freshmen who are under the age of 21 at the time of enrollment who do not live with parent(s) [within a 50-mile radius of campus] are required to live in University-owned housing for the fall and spring semesters. Incoming freshman who would like to be released from this University requirement, and meets all of the specified requirements, will need to complete the appeals form.
For the purpose of this agreement, transfer students are not considered freshmen. Transfer students are housed on a space available basis.If a violation of the on-campus residency requirement is discovered before the semester begins, the student’s enrollment may be jeopardized unless the Housing application is completed and the student is assigned on-campus housing. If a violation of the policy is discovered after the start of the semester, the student will be referred to the Office of Community and Ethical Standards for failure to comply with a University policy.

When can I move into my room? Can I move in early?

August Move In
All new students (freshmen and transfers) can start moving in at 8:00 a.m. the Saturday before classes begin (Saturday, August 16). All continuing students can start moving in the following Sunday (August 17). In general, our staff is preparing buildings up to the last minute, so moving in earlier is not an option.
January Move In
The date and time for January move in will be posted on the home page.

What if after two days, I discover that I can’t live with my roommate(s)?

Of course, we do not want anyone to be miserable. Both the residence hall staff and Mell Hall staff are available to assist you. Room change information will come through your Resident Assistant and email.

Can I be released from my housing contract and move off campus in December?

The University housing contract is a legally binding document, and it is for the academic year. Students are encouraged first to contact the Assignments Office with concerns regarding the contract cancellation process. If the concerns are not resolved satisfactorily, the student is encouraged to submit such concerns to the Appeals Committee.

If I have questions once I’ve settled in, who can answer these?

All university housing facilities are staffed with Resident Assistants and a Graduate Community Director. Generally Resident Assistants are undergraduate students living on the floor with total responsibility for that area. Graduate Community Directors are graduate students also residing in the building. Additionally, each community is staffed with an Community Director. This staff member is a full-time, professional Housing employee.

How is Housing priority established?

Housing priority for all new students is based on the application date to the University, not on the date you applied for housing.

When are Housing applications due?

All new freshman applications are due by May 15 or Housing priority will be lost.

Facilities

Can I smoke in my residence hall room or apartment?

Smoking is prohibited in all University Housing facilities including all on-campus apartments.

What do I do if something is wrong in the room?

The maintenance staff in University Housing will respond to almost 100% of the problems reported. If you need to report a problem, please click here to fill out a maintenance request. You can also call the Housing Maintenance office at 656-5450 to report a problem. The office is open from 8 a.m.–midnight 7 days a week. For emergency service after these hours, please contact your Resident Assistant or the Resident Director on duty.

Can we have a pet?

Yes, FISH ONLY! And only in a 10 gallon or smaller aquarium.

Can we have a microwave, toaster oven or hot plate in our rooms?

Generally no, unless the coffee pot or hot plate is thermostatically controlled. Most residence hall kitchens/lounges provide at least one if not all of these items.

General

Where is card access available?

Card access is available in every residence hall, mostly on exterior doors. Please visit the TigerOne site form more information regarding.

What if I lock myself out of my room or apartment?

A “control” desk is the main operations center for a given housing area. Student desk assistants (DAs) staff these control desks for the residence halls and apartment areas. They greet guests, issue keys, take maintenance requests and answer the main phone. Take a moment to learn where your area desk is located.

Can we have opposite sex overnight guests in our rooms?

Visitation hours in all campus residential areas are set by mutual agreement among roommates or suitemates at the beginning of each year or when occupancy changes. The roommate’s expectation of privacy, sleep and study take precedence over the privilege of a host to have a guest. Residents are responsible for the conduct of their guests and must be present for the duration of the visit. If, at any time, the number of guests present in a room poses an issue in the community due to noise or other violations of the Student Conduct Code, staff may direct them to leave the room or apartment.

How can I get my post office box?

You may sign up for a post office box online when you pay your fees. The rental is good from August to August.

How can I find out what my Post Office Box number is? Is this associated with housing?

Your PO Box is not associated with housing. You will be able to get your PO Box when you pay your tuition and other fees. You may call the USPS Clemson office for more information at 864-656-2351.

How do I sign up for a meal plan?

Please visit Dining’s website for more information about meal plans.

May I bring my own refrigerator?

You can keep a refrigerator in your room if it’s no larger than 3.6 cubic feet. Or, a combination MicroFridge multipliance is also available for rent. This unit includes a microwave (the only microwave allowed in residence halls or suites), a refrigerator and a zero-degree freezer. New and used units are available. If you are interested in renting or purchasing a MicroFridge, please contact Collegiate Concepts. These units can even be delivered to your room. Just go online to www.loftconcepts.com or call 1-888-929-0806 for more information or to place an order. All University apartments have full-size refrigerators, and microwaves are also available in Lightsey Bridge I and II.

Who do I contact about a MicroFridge?

You may visit Collegiate Concepts or call 888-929-0806 (toll free) to rent a MicroFridge.

What size are the beds?

The beds in all residential options (residence hall and apartments) are extra-long twin beds, and require extra-long twin bed sheets.

Can I build a loft in my room?

Beginning in the fall of 2011, ONLY purchased or rented lofts from a University approved partner may be used in traditional residence hall rooms such as those in the Lever, Manning or Johnstone. In other campus housing locations such the Suites, the Apartments, Fraternity and Sorority Housing on the Quad, the Shoeboxes, Byrnes, Mauldin and Clemson House, the furniture is bunkable and/or loftable. Therefore, use of outside lofts (purchased or rented) is NOT permitted in these areas. This includes Clemson House, Byrnes, Mauldin, Holmes, McCabe, all Shoebox residence halls, Stadium Suites residence hall, Smith and Barnett Halls, all campus apartment areas, and all buildings in Fraternity and Sorority Housing on the Quad. See Lofting Guidelines for additional information. Lofts (purchased, rented or constructed) are not allowed in overflow rooms. Please contact University Housing if you are unsure of this policy.

Who do I contact about buying a loft?

Please refer to Loft Guidelines regarding all questions about lofts. Lofts (purchased or rented) are not allowed in overflow rooms. Please contact University Housing if you are unsure of this policy.

How can I get telephone service in my room or apartment?

University Housing no longer provides telephone service. If you would like telephone service in your room or apartment, you may contact the Telecommunications Office to have the service connected (at a monthly expense). For more information, you may email the Telecommunications Office or you may stop by their office in the Hendrix Center. Remember to bring your own telephone. Telecommunications will service your telephone line but not your telephone.

What can’t I use to decorate my room?

We want to keep the residence halls as safe as possible, so there are some things we just can’t allow in your room:

  • Candles (not even as decoration)
  • Halogen lamps
  • Microwave ovens/cooking appliances (except MicroFridges, thermostatically controlled percolators and hot-air popcorn poppers)
  • Electrical fixtures such as ceiling fans or track lighting
  • Parachute canopies on the ceiling

We also have a few rules to help protect the room and walls from interior decorators who get carried away —

  • Posters should be hung with push pins or white sticky tack. No tape or nails can be used on the walls.

What if I need to remain on campus during a holiday break?

Sometimes it’s impossible or impractical for our students to travel home during breaks. Residence halls and apartments are open over spring and fall breaks as well as the Thanksgiving holiday. There are fewer staff members around, but security staff keep their regular schedules. Residence halls are closed between the fall and spring semesters (during the Winter Break), If you need to stay on campus during this break, you will need to complete the Winter Stay Request Form.  Please note, this form is available beginning in November each year.

Where are the ATMs located on campus?

  • Bryan Mall Circle ATM Bank: Bank of America ATM, beside Byrnes Hall.
  • Bryan Mall Circle ATM Bank: Founders Credit Union ATM, bedside Byrnes Hall.
  • Hendrix Student Center: PNC Bank ATM, just outside the PNC bank location on the 1st floor of Hendrix.
  • Hendrix Student Center: Wells Fargo ATM, to the right of the single door entrance to Eastside Food Court.
  • Clemson House: Non-bank affiliated ATM beside the front desk.
  • Fernow St. Café: Non-bank affiliated ATM in main entryway.
  • Union Loggia: Non-bank affiliated ATM in loggia to the right of the stairs.
  • Calhoun Courts: Non-bank affiliated ATM on main floor of commons building.
  • Lightsey Bridge: Non-bank affiliated ATM in laundry room of commons building.
  • Walker Course: Non-bank affiliated ATM in the corridor between the pro shop and Walker Course Grill.
  • Madren Center: Non-bank affiliated ATM in the lobby at the main entrance of the Martin Inn.
  • T. Ed Garrison Arena: Non-bank affiliated ATM located inside T. Ed Garrison Arena.
  • PNC Bank has a full-service branch on the lower level of the Hendrix Center.