| Question |
Answer |
| 1. |
What is a CUID number? |
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CUID refers to your Clemson University Identification Number. It’s a unique, nine-digit number that serves as your student
ID number. Note: this number is initially assigned to you upon your application to the University as an “application”
number. When you were accepted, it automatically became your permanent CUID number.
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| 2. |
Where do I find my CUID number? |
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You should have received your CUID number in your Admissions Acceptance packet. |
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Your CUID number uniquely identifies you from all other Clemson University students, current or past.
It functions much like your Social Security number in that it identifies, and attaches to, all your records.
Therefore, it should be considered “guarded” information. |
|
First, you will use your CUID number to look-up your USERID. Afterwards, you will use it for just about everything.
Every record you inquire about at Clemson will require it. Almost every time you call or stop by a campus office for
assistance, you will need to know your CUID number. Memorize it immediately.
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| Question |
Answer |
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Upon acceptance, you were assigned a Clemson University computer user identification. This is a permanent,
unique-to-you identifier that you will use every time you access the Clemson computer network (which will
be everyday, all through the day). You may see or hear it referred to as your USER Name. It also designates
your official Clemson University email address (for example, Jones2@clemson.edu, where “Jones2” is the USERID).
If this is your first time using the Clemson network, you will need to look-up your USERID as the first step in the
housing application process.
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| 2. |
Where do I find my USERID? |
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You may look up your USERID via the main Clemson University website (under CCIT - Clemson Computing and Information Technology).
However, you will also look it up as part of this housing application process.
|
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It is your “key” to all of the information and technology services of the entire Clemson computer
network. You will use your USERID multiple times everyday to complete class work, check your University
email account, access your records and bills, etc. |
|
It may help to think of your USERID as your official “screen name” at Clemson. Your
USERID, along with a valid password that you create, is your admittance to the Clemson computer
network (including the use of many special applications like the Online Housing Application,
Orientation sign-up, class registration, and the like).
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| Question |
Answer |
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Your initial password is the last four digits of your Social Security number. However, the first
time you login to the Clemson University network, you will be required to change your password to
something known only to you (for security).
REMEMBER: NEVER GIVE YOUR NEW PASSWORD TO ANYONE ELSE! |
|
Yes. Your password, used in conjunction with your USERID, is the “key” that allows you
to access the Clemson computer network and all of its services. You cannot access the system without a
valid USERID and a current (non-expired) password.
|
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Clemson requires that you change your password at your first login to ensure that your information is kept
as secure as possible. Although using the last four digits of your Social Security number is a reasonably
safe start, it is not as secure as something you create. Once that’s done, then your password
is known only to you; and you should maintain it as such.
|
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You may change your password via the main Clemson University website (under CCIT - Clemson Computing and Information Technology). However, you will be required to change it immediately upon your first
login to the Clemson network anyway.
IMPORTANT: Your new password must be at least five characters and no longer
than eight. The University recommends that your password be all numeric to allow you access to
records (like your bill) through certain telephone access systems. For security purposes, longer is better;
but no more than eight digits.
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| 5. |
What if I forget my password? |
|
Be sure to memorize it immediately. If you forget your new password, the Housing Office staff cannot assist you.
Your only recourse with a forgotten password is to call the CCIT Help Desk at (864) 656-3494 and request that your “
Netware Password” be re-set. You will then have to log back into the system and change your password again.
REMEMBER: NEVER GIVE YOUR NEW PASSWORD TO ANYONE ELSE! |
| 6. |
Will I ever have to change my password again (after initial login)? |
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Yes. In fact, Clemson University requires all network user passwords for students, faculty and staff to be changed
periodically (about every three months) to enhance the security of the system and protect the individual’s information.
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| Question |
Answer |
| 1. |
What is a Parent PIN number? |
|
The Parent PIN number is a randomly-generated personal access code that provides a way for parents or guardians
to electronically co-sign the University Housing Contract. This is required for new (incoming) students who are under
age 18 at the time they apply for on-campus housing.
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| 2. |
Where can it be found? |
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The Parent PIN number is mailed directly to the parents/guardians of every newly accepted (incoming)
student upon that student’s acceptance to Clemson University. This mailing comes from the Housing
Office and is mailed separately from the student’s housing information.
|
|
It is currently the only way for a parent or guardian to electronically co-sign the housing contract
with students who are still minors by law (under age 18). In such cases, this co-signature is legally required
in order for the contract to be valid.
|
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The parent or guardian inserts (types in) the Parent PIN number in the appropriate box during the contract signing
step of the housing application process. That box will appear at the bottom of the contract page (but only
for students who are under 18).
|
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Yes, but only for students who are under 18. In fact, the Parent PIN number box will not even appear in the student
application if that student is at least age 18 as of the day he or she applies for housing.
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| 6. |
What if my parents lose it? |
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The parent or guardian must call the Housing Office at (864) 656-2295 and provide the student’s information
(including CUID #, home address, etc) to obtain the PARENT PIN number over the phone. For security purposes, Parent PIN
numbers will NOT be communicated via email.
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| Question |
Answer |
| 1. |
What is the $50 payment? |
|
It is an application processing fee. |
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Yes. The system will not accept your application or contract without the $50 payment. |
| 3. |
Is the payment refundable? |
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No. The $50 payment is not a deposit; it is a processing fee. Therefore, it is not refundable. |
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You may use your credit or debit card and pay online. |
| 5. |
Should I print a copy of my payment receipt? |
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Yes. Once you have paid online, be sure to print a copy of your payment receipt. That will serve as proof
that you paid should there be questions later.
|
| 6. |
Is this a “secure” site? |
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Yes. Our system runs on a secure server using the latest encryption software.
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| 7. |
Can I apply online and then send my payment by mail? |
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No. The payment must accompany the contract and application.
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| Question |
Answer |
| 1. |
Why will the system not accept my login? |
|
Access to the online Housing Application is restricted to only
newly accepted students. Normally, this means incoming freshmen. Newly accepted
transfer students and/or new graduate students are also allowed access if and
when the University offers housing to those students (space dependent).
A successful login requires the use of a valid Clemson University USERID and a current (non-expired)
Password. Specific information about these items is contained elsewhere in this FAQ. |
| 2. |
What if I need to change something on a previous page during my application process? |
|
Simply click the “Back” button on your web browser until you reach the section you
wish to change. Make the change and continue with your application. |
| 3. |
What if I need to change one (or more) of my preferences after submitting my application? |
|
You may change any of your housing preferences up until May 1. Every time you revisit the site,
you will see a housing preferences summary page that will reflect the most recent selections stored
by our system. From that summary page, you may click on any selection to change it. We strongly recommend that
you print a copy of your preferences summary page upon completion of any changes. |
| 4. |
Do I need to print copies of my application pages? |
|
Yes. We strongly recommend that you print a copy of your preferences summary page upon completion of your application
and also after any changes are made later. That way, you will always have a copy of your most up-to-date selections should
you have any questions. |
| 5. |
Why am I getting these error messages? What do they mean? |
|
Error messages are intended to help you resolve any issues with your application while you are still logged into our system.
Often, they reveal minor modifications that need to be made to either complete your application or to make your preferences match
your requested roommate’s selections. Remember: if you select a specific person as your requested roommate, both applications
must contain the exact same choices (and in the case of location selections, they must be in the same order). |
| 6. |
What if the errors are all related to my requested roommate? |
|
Many times, error messages indicate that your requested roommate must do something. In that case, you should prompt your roommate
to take the appropriate action. If the error is simply that your choices don’t match in some way, you will need to confer with
your requested roommate, resolve the differences, and then both of you make sure that your application choices match exactly. |
| 7. |
I’m trying to submit preferences or make changes, but the system won’t accept them – What’s up with that? |
|
It could be a server problem (our end) or a browser problem (your end). If you are sure that your computer and web browser are
operating properly (try accessing other sites), then it may be a temporary problem within our system. If you suspect this is the case,
simply logout and retry later in the day or the next day. If the same problem exists, say 24 hours later, please call us at (864) 656-2295.
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| 8. |
How can I be sure that the system actually accepted and stored my choices (or changes)? |
|
Once you have completed your application, and every time you revisit the site, you will see a summary of your most recent preferences –
the ones currently stored by our system. From that summary page, you may click on any selection to change it (up until May 1). We strongly
recommend that you print a copy of your preferences summary page upon completion of your application and also after any session in which you
make changes. |
| 9. |
What if I have tried everything and it’s just not working? |
|
Fear not! Help is just a phone call away. Feel free to call us anytime during regular business hours. Our main phone line is (864) 656-2295
and is staffed 8:00 AM to 4:30 PM, Monday thru Friday. |
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